Frequently Asked Questions
Everything you need to know about your Imagine Online tech experience.
What is the warranty period for electronics purchased at Imagine Online?
All our electronic devices come with a standard 12-month manufacturer warranty. We also offer extended protection plans that can be added at the time of purchase for additional coverage against accidental damage.
How do you ensure the safety of fragile gadgets during shipping?
We use industry-leading anti-static packaging and multi-layered cushioning to protect your tech. Every high-value shipment is insured and requires a signature upon delivery to ensure it reaches you safely.
Can I return a device if I have already opened the box?
Yes, we accept returns within 30 days of delivery. However, for opened electronics, the item must be in original condition with all accessories and packaging included. A restocking fee may apply to certain categories like laptops and cameras.
Do you offer technical support for setup and troubleshooting?
Absolutely. Our 'Tech Experts' team is available via live chat and email to help you with initial configuration, software updates, or troubleshooting any connectivity issues with your new devices.
What payment methods are accepted for high-value orders?
We accept all major credit cards, PayPal, and Apple Pay. For larger purchases, we also offer flexible financing options through Klarna and Affirm, allowing you to pay in monthly installments.
Are the products sold on Imagine Online brand new or refurbished?
Unless clearly labeled as 'Certified Refurbished' in the product title, all items on our store are 100% brand new and factory-sealed from the original manufacturer.